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Interesting. Could you please retry now? No need to clear the cache.

Please try restarting the game. In the database I can indeed see you did NOT claim the reward yet, so it must be visual glitch. If you confirm it works after restarting the game, we'll work on a fix based on your feedback, thanks :)

Thanks, that's a precious piece of information. We'll look into it

Oh I'm sorry to hear that. What happens when you try to select a skill? Do you get any error messages?

Does the issue still occur if you relaunch the app?

Thanks for letting us know! We'll look into this 😊

Is the bug fixed? I can see you managed to use the ability. If you could confirm, it would be greatly appreciated, thank you :)

I just forwarded this to our team. We'll let you know soon, thanks!

Hello SparkleTwi, Thanks for reaching us about this issue ☺️ did you try relaunching the app? It's definitely a bug though, and we'll work on a permanent fix. Let us know if restarting the app fixes it, thanks 😊

Issue fixed. It will be available in the next app update (if you're on Android, it should be available within a few hours while, if iOS, it may take up to 24 hours).

The inbox feature was added a lot of time ago. We improved our coding skills a lot over time, so I'm fairly sure we'll be able to provide a good fix within 24 hours for this bug :) Thanks for your kind words.

We'll double check that, thanks for reporting :)

May I ask if this happens both in PvP and Adventure or only in Adventure mode? Thank you!

Please note a "placeholder" mail is temporarily loaded at first when the mailbox opens, then disappears. It's not a real mail though, it's just the loading phase of the mails.

Hi there, did you make sure to first have enough slots in your inventory?

Perfect, we just transferred your inventory, exp, gold and level! Your skills will be moved soon. PS: you can join us on Discord if you prefer, we have an Italian team ready to help you out when you want (me included) 👍

Ok, we'll transfer your progresses on Bishop OK?

Hello there and welcome to the cursed castle 🤗 Creating an account doesn't currently sync your guest progresses as it's like a new and separate account. We could, however, try to turn your old guest account into an official account by changing its username. Do you remember your guest username?